Return & Refund Policy

Effective Date: September 20, 2026

Current status: This policy applies once online payments and ordering are enabled. The website is not currently creating orders.

We want you to love your purchase. If you're not completely satisfied, we offer a 7-day return policy from the date of delivery.

1. Return Window

You may request a return within 7 calendar days of receiving your order. Returns requested after 7 days will not be accepted.

2. Return Conditions

To be eligible for a return, your item must be:

• Unused and in its original condition.
• In the original packaging with all accessories and documentation.
• Accompanied by the original purchase receipt or order number.

3. Non-Returnable Items

• Custom or personalized products.
• Gift cards.
• Opened board care products (for hygiene reasons).
• Items marked as final sale or clearance.

4. Return Process

1. Email [email protected] within 7 days of delivery with your order number and reason for return.
2. We will review your request and issue a Return Merchandise Authorization (RMA) number within 1-2 business days.
3. Pack the item securely with the RMA number clearly marked on the package.
4. Contact [email protected] for return authorization and the appropriate return shipping address before sending a package.
5. We will process your refund within 3-5 business days of receiving the returned item.

5. Shipping Costs for Returns

• Non-defective items: The buyer is responsible for return shipping costs.
• Defective or incorrect items: We will cover return shipping costs and send a replacement or full refund.
• Original shipping charges are non-refundable.

6. Refund Method

Refunds are issued to the original payment method. Processing times vary by bank or card issuer (typically 5-10 business days).

7. Exchanges

You may exchange an item within 7 days of delivery for a product of equal or lesser value. Price differences will be refunded; you are responsible for any price increase and return shipping.

8. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund.

9. Order Cancellation

Orders can be cancelled before shipping. Once shipped, the order is subject to the return policy. Contact us immediately at [email protected] to cancel.

10. Contact

ZORVAN TRADING LLC
460 W 50 N STE 100, SALT LAKE CITY, UT 84101, USA
Email: [email protected]