Frequently Asked Questions

Browse our full collection, add products to your cart and continue through the checkout steps. Online payments are not yet enabled, so no order is placed at this time.

Order tracking will be available when online ordering and fulfillment are enabled. Contact [email protected] with questions.

You can change your cart at any time. Orders are not created until online payments are enabled.

For product availability questions, email [email protected]. Automated stock notifications are not yet available.

Consider the board size (tournament size is 19-21 inches), wood type (walnut and maple are popular), and piece weight. Visit our Chess Guide for detailed guidance.

Our chess sets feature walnut, maple, rosewood, sheesham, ebony, and boxwood. Each wood has unique grain patterns and color characteristics.

Keep your board away from direct sunlight and extreme humidity. Use a soft microfiber cloth for cleaning. See our Care Guide for detailed instructions.

Please contact ZORVAN TRADING directly to discuss custom-order availability.

Payment logos are displayed for reference. Available methods will be confirmed when online payments open.

We do not currently collect payment details or charge payments. No payment processor is connected yet.

Installment payments are not available.

Shipping is not currently available because live ordering is disabled. Intended terms are documented in the Shipping Policy and will be confirmed before launch.

International shipping options will be confirmed when online ordering opens.

Delivery estimates will be published with live fulfillment.

We offer a 7-day return policy from the date of delivery. Items must be unused and in original packaging. See our Return Policy for full details.

For future orders, email [email protected] within 7 days of delivery. Obtain return authorization and a shipping address before sending an item back.

Future live-order support details are set out in the Return Policy.

Gift options will be confirmed when live checkout is available.

Gift cards are not currently available.

Gift delivery will be available only after checkout and fulfillment services launch.